Refund Policy

At SE Gains LLC ("SE Gains LLC," "SE Gains"), we want you to be satisfied with our service. This Refund Policy explains when and how you can request a refund for purchases made through our platform. All payments are processed by Paddle, our authorized payment reseller.

First Payment Only: You may request a full refund within 14 days of your initial subscription purchase, provided that:

• This is your very first payment (not a renewal or recurring charge)
• No credits from your plan have been used during this period

Once any credits have been used, the subscription is non-refundable regardless of timing.

Renewals: Automatic subscription renewals are non-refundable. We recommend canceling your subscription before the renewal date if you do not wish to continue. You will retain access to the Service until the end of your current billing period.

Annual Plans: The 14-day first-payment refund window applies to annual plans as well. After the initial 14-day window, annual subscriptions are non-refundable.

Topup Credits: Topup Credit purchases may be refunded within 14 days of purchase, provided that no credits from that purchase have been used. Once any credits have been used, that purchase is non-refundable.

Monthly Plan Credits: Credits included with your subscription plan are non-refundable. These credits reset each billing cycle and do not roll over.

The following are generally non-refundable:

• Monthly subscription renewals
• Topup Credit purchases after credits have been used
• Content that has been generated, downloaded, transferred, or published
• Services that have been substantially performed
• Account upgrades or downgrades processed mid-cycle
• Processing fees or taxes (where applicable)

To request a refund:

1. Contact our support team at [email protected]
2. Include your account email and order/transaction ID
3. Provide a brief explanation for your refund request

Refund requests are typically reviewed within 3-5 business days. Approved refunds will be processed to the original payment method within 7-10 business days.

You may also request refunds directly through Paddle using the receipt link sent to your email at the time of purchase.

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks may result in immediate suspension of your account. We are committed to resolving billing issues promptly through direct communication.

If you initiate a chargeback without first contacting us, we reserve the right to suspend your account and seek recovery of any disputed amounts plus applicable fees.

Cancelling your subscription stops future billing but does not automatically trigger a refund. You will continue to have access to the Service until the end of your current paid period. If you believe you are entitled to a refund, you must submit a separate refund request.

Refunds may be issued outside of the standard policy in the following circumstances:

• Service outages lasting more than 48 consecutive hours
• Billing errors or duplicate charges
• Legal requirements in your jurisdiction
• At our sole discretion for exceptional circumstances

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes constitutes acceptance of the updated policy.